Plumb Suite Ltd Refund and Returns Policy

Plumb Suite Ltd – Refund & Returns Policy

At Plumb Suite Ltd, we strive to ensure our customers are completely satisfied with their purchases. To make the return process as straightforward as possible, we offer a hassle-free returns policy. Below are the details of our policy:

1. Free and Easy Returns: We understand that sometimes a product might not be the right fit. For your convenience, we offer free and easy returns. Simply contact our customer service team to initiate the return process, and they will guide you through the next steps.
2. 14-Day Cooling-Off Period: Customers have a 14-day cooling-off period from the day they receive their goods. During this time, you are eligible to return your purchased items for any reason and receive a full refund.
3. Return Conditions: To qualify for a return, the items must be in their original condition, unused, and with all original packaging and tags intact. We reserve the right to refuse a return if these conditions are not met.
4. Refund Process: Once your return is received and inspected, we will notify you about the status of your refund. Approved refunds will be processed within a certain number of days to the original method of payment.
5. Exceptions: Please note that certain items are exempt from being returned, such as personalized items or goods made to order. For hygiene reasons, we cannot accept returns of opened sanitary products.
6. Customer Support: If you have any questions or need assistance with a return, our dedicated customer service team is available to help. You can reach us via phone, email, or our online chat service during business hours.

We value our customers and aim to provide a seamless shopping experience. Thank you for choosing Plumb Suite Ltd, and we look forward to serving you again.